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Job Title: Tools and Monitoring Engineer
Company Name: Five9
Location: Remote, US United States
Position Type: Full Time
Post Date: 10/29/2020
Expire Date: 12/29/2020
Job Categories: Information Technology
Job Description
Tools and Monitoring Engineer
Five9 Tools and Monitoring team has an exciting opportunity to play a role in maintaining Five9ís Cloud Call Center Services and Application Delivery. The goal of the Tools and Monitoring team is to provide the Cloud Operations team the tools needed to maintain the highest possible availability of the Platform.
Qualifications & Requirements
4+ years recent relevant experience providing performing maintenance, monitoring, and configuration work, in a 7x24x365 technical operations environment
Advance technical knowledge in Elastic stack (beats, logstash, elasticsearch, kibana)
Strong technical knowledge in at least two of the following categories
Advanced Python scripting
Kafka
Linux Systems Administration and Troubleshooting
Monitoring platforms similar to Zabbix / LogicMonitor
Puppet Modules creation and maintenance
Strong analytical and problem-solving skills

Desirable Qualifications
Google Cloud Platform (monitoring, scaling, utilization of Google services)
Kubernetes (migration from VMs to containers, scaling, administration)
Understanding of Palo Alto Network firewalls
Understanding of SIP and other telecom protocols
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Contact Information
Company Name: Five9
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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