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Job Title: Commercial Customer Success Manager
Location: Remote - US, None, CA United States
Position Type: Full Time
Post Date: 10/29/2020
Expire Date: 12/29/2020
Job Categories: Sales
Job Description
Commercial Customer Success Manager
Commercial Customer Success Manager

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Key Responsibilities:
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Being the trusted partner for the customer on use-case and product functionality
Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Assist with high severity requests or issue escalations as needed
Qualifications & Requirements
Requirements:
Experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Must be able to work full time in the office located in San Ramon
Ability to discuss, understand, and work within complex projects and processes
Proven ability to manage multiple projects at a time while paying strict attention to detail
Experience in delivering client-focused solutions based on customer needs
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Must be self-directed and self-motivated
BA/BS degree or higher

Desired Skills:
Knowledge of Contact Center technology and terminology, Cloud-based offerings and VoIP
Experience and understanding of SaaS (Software-as-a-Service) applications
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Contact Information
Contact Name:John Martin
Contact Email:John.Martin@five9.com
Website:https://jobapply.page.link/G4ps
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.
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