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Job Title: TECH STUDIO MANAGER
Company Name: Arizona State University
Location: Tempe, AZ United States
Position Type: Full Time
Post Date: 08/10/2022
Expire Date: 10/10/2022
Job Categories: Education, Information Technology
Job Description
TECH STUDIO MANAGER
Tech Studio Manager

Arizona State University

LX Design

Campus: Tempe

82525BR

Job Description

ASU, a leading innovator in higher education, is looking for a dynamic individual to join our team, providing support for the University’s Learning Experience Group. The LX group is a crucial enterprise-focused organization, supporting ASU efforts to deliver innovative learning projects, at scale, to all learners, and focused on ensuring greater inclusion and student success.

The Tech Studio Manager is responsible for managing dynamic teams of students and daily operations of the ASU Tech Studios at all four valley campus locations (Tempe, West, Poly, Downtown). The Tech Studios provide students and the ASU community with a best-in-class technical support experience with hardware, software, and learning technologies. Successful candidates will enjoy leading multiple student teams, appreciate working with diverse

audiences, have experience providing technical support to customers, have an understanding of instructional challenges surrounding the use of technology to support learning, and embody a passion for customer service. This position supports and lends visions to establishing formal technology evaluation approaches, collaborating with groups across the university on the impacting uses of emerging technology to support learning, and sharing the results of evaluations. Read more about the ASU Tech Studios.

ASU’s University Technology Office has over 500 employees, offering a variety of career paths in a high-energy working environment. The technology initiatives we’re engaged in are transformative and unprecedented in higher education. Consider taking the step and joining the Sun Devil family! As with everyone in the UTO family, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our UTO Positive Core.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

Salary Range

$73,255 per year

Close Date

24-August-2022

Essential Duties

Works on-campus and travels to all valley campuses (Tempe, Poly, Downtown, West)
Directs staff recruitment, development and evaluation; supervises, trains and evaluates assigned staff.
Monitors and manages team staffing levels and performance to ensure a positive customer experience.
Oversees acquisition and operation of technology resources (computers, servers, networks, software, data services).
Regularly communicates with Director regarding studio operations, staff performance, staff scheduling and any issues that may arise.
Collects and analyzes end-user feedback and communicates this analysis through written descriptions, diagrams, screenshots, screencasts, and live demonstrations so it is helpful for designers and development staff.
Measures, monitors, and reports progress of program and project outcomes against key results and seek to continuously improve efficiency.
Creates project implementation or revision plans that take resource availability, timelines, and competing priorities into account.
Takes responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in UTO/ASU events and programs. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Advances our UTO Affirmative Pledge.
Performs other duties as assigned or directed.

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Information Systems, or related field AND five years of related experience, which includes three years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Experience leading in a customer-facing environment
Ability to manage separate business groups within a complex environment
Ability to motivate others on a team and help them succeed
Detail-oriented, self-motivated, comfortable working in a fast-paced environment.
Strong customer service skills in the areas of handling disputes and treating customers with care
Ability to explain technical concepts in non-technical terms to diverse stakeholder groups: faculty, students, staff, and administrators
Ability to accomplish tasks and projects with multiple and overlapping deadlines
Advanced project management and coordination capabilities
Knowledge of current and future trends in educational technologies
Experience in the following areas:
Facilitating presentations to audiences of differing sizes
Troubleshooting hardware, software, and learning technologies
Problem-solving with the ability to apply strong critical and logical analysis to scenarios in the context of educational technology use
Establishing and maintaining effective working relationships
Planning, analyzing and coordinating activities and establishing priorities
Evidence of effective verbal and written communication skills
Ability to model empathy, compassion and emotional intelligence
Experience working in a values-led organization, emphasizing diversity, equity, inclusion and belonging
Ability to help foster a safe psychological space for all teammates where everyone can thrive
Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs

Working Environment

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Visual acuity and manual dexterity associated with daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks. Work on-campus and travel to all valley campuses (Tempe, Poly, Downtown, West).

Department Statement

The University Technology Office (UTO) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

UTO is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The UTO fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with UTO means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! UTO encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. UTO partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
Applicant must be eligible to work in the United States.
If you are an ASU internal applicant, please click on the ASU Employees link located on the Careers at ASU webpage to apply.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to www.asu.edu/asujobs/see Req Id# 82525BR
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Contact Information
Company Name: Arizona State University
Website:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25620&siteid=5494&PageType=JobDetails&jobid=4602009
Company Description:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
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