Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

The Field Service Technician provides technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing RF and Broadband architecture. This encompasses legacy analog, advanced digital P25, and data infrastructure.

Key Responsibilities:

• Maintain, optimize, test, and meticulously document complex communication systems.

• Submit weekly reports detailing activities and accomplishments.

• Conduct preventative maintenance routines to ensure optimal system operation, with a focus on trend analysis and thorough documentation.

• Develop effective solutions for challenging technical problems encountered during system maintenance, upgrades, or support.

• Maintain comprehensive familiarity with the latest technologies and troubleshooting techniques.

• Collaborate with engineering, project management, and sales personnel to effectively maintain, optimize, and support advanced communication systems, exceeding customer expectations.

Qualifications:

• Certifications: Security +, CompTIA, or a related certification is highly desirable. At least one network certification (e.g., Network +, CCNA, NRS1) is also ideal.

• Networking Expertise: Proficient in computer network installation, configuration, and maintenance, including cabling, routers, switches, firewalls, and bridges. Strong knowledge of wired communication systems (LAN/WAN) is essential. Must be capable of maintaining server hardware/OS and software infrastructure, and troubleshooting related issues.

• Communication Systems: Experience with logging recording systems, RF interfaces, and wired/wireless communication systems and networking equipment. Knowledge of R.F. systems (transmitters, receivers, antenna networks) is preferred. Understanding of standard telephony, dedicated data circuits, and packet switching techniques is also preferred.

• Technical Experience (Preferred):

  • Motorola Conventional, SmartNet, MCC Console systems, Secure Operations, and ASTRO Digital systems and installation procedures.

  • P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios, and consoles.

  • LTE or Private LTE Nokia system knowledge, Juniper Routers, and Aruba Switches configuration.

• Test Equipment (Preferred): Strong skills in using various communication test equipment, including Ethernet Link test sets and/or Digital RF Power Meters.

• Computer Skills: Proficient in Google Suite, MS Word, Excel, Outlook, and Access.

• Interpersonal Skills: Strong self-management and "people" skills are crucial for effective collaboration with Motorola's customers, subcontractors, and internal teams (Sales, Engineering, Project Management, customer service).

Candidate Requirements:

• Must have a current and valid driver’s license

• You will be required to perform strenuous duties. You must be ability to lift and operate 25 - 50 lbs.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel/Location:

• This is a role than requires our Field Service Technician to be on the customer site(s) daily in the Parma, OH area. Candidates must be located within a 1 hour commute time to the customer location. Travel 25% - 50% of the time around the territory.

#LI-CC1

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $65,000 - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.